AST SpaceMobile and our global partners are building the first and only space-based cellular broadband network to be accessible by standard smartphones. Called SpaceMobile, this ultra-powerful network is being designed to provide connectivity at 4G/5G speeds everywhere on the planet – on land, at sea and in flight. Position Overview We are seeking a Gateway Antenna Engineer to monitor the connectivity and operational status of global gateway and telemetry stations, providing service assurance through real-time monitoring and incident resolution. This role troubleshoots anomalies and network failures, performs preventive and corrective maintenance on satellite teleport systems and infrastructure, and provides first-line, customer-facing technical support. This person collaborates closely with cross-functional teams for escalations, upgrades, and system changes, and operates fault management systems to track network health and performance.
Responsibilities:
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Monitor connectivity and operational status of global gateway and telemetry stations.
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Troubleshoot anomalies and network failures, conduct root-cause analysis, and escalate as required.
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Maintain detailed incident documentation, manage trouble tickets, and generate reports.
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Ensure service assurance through real-time monitoring and incident resolution.
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Provide first-line, customer-facing technical support (phone, email, chat).
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Perform preventive and corrective maintenance on satellite teleport systems and infrastructure.
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Collaborate with cross-functional teams for escalations, upgrades, and system changes.
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Operate and maintain fault management systems to track network health and performance.
Requirements:
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Bachelor's degree in Computer Science, Electronics, Telecommunications, or a related field.
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Experience:
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Minimum 3 years' experience in Satellite or Cellular Communications.
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Hands-on experience with RF systems, high-power amplifiers, converters, antenna drive systems, and baseband equipment.
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Solid knowledge of IP networks, fiber optics, modems, multiplexers, and broadband systems.
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Proficiency in remote monitoring tools, system diagnostics, and remote desktop platforms.
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Ability to troubleshoot complex systems with minimal supervision.
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Demonstrated experience with monitoring and fault management tools.
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Flexible and adaptable in a dynamic, fast-paced operational environment.
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Technology Stack:
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RF systems, high-power amplifiers, converters, and antenna drive systems.
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Baseband equipment, modems, and multiplexers.